If you like to speak to a person, forget about it when dealing with Hawaiian Airlines. The only number they give you to resolve a problem is a fax number. NO Email, no phone number ....only a fax. Then you get to wait until they contact you. Could take up to 30 days. They charge $100 to change from a nick name like Sue to Susan..so becareful if you need to make reservations.

Mistakenly purchased ticket online (wrong dates) and called immediately. Transferred to customer service in the Philippines who said it was non-refundable but couldn't explain the cancellation policy. I asked for supervisor who said the same thing, I couldn't understand what they were saying and I'm pretty sure they could care less what I was saying. Read more »

Since Hawaiian airlines started the extra baggage fee, we were charged to bring our second luggage. So we paid cash at the counter for it. The customer service rep who took our money at the counter said that they were going to call us at the gate to get our receipt. We completely forgot about the receipt while boarding the plane. As we reached our destination, I remembered about the receipt. Read more »

HAWAIIAN AIRLINES ALWAYS SENDS YOU SO MUCH E MAIL CRAP AND THEY REFUSE TO STOP.

Last year my wife and I volunteered to bump off of a flight from Hawaii to Phoenix. We were given travel vouchers to use on a future flight. Unless you want to play games with the airlines, I urge anyone that is thinking about volunteering their seat NOT TO DO IT. Read more »